Please read the instructions below:

  • Have you read the FAQs, Data Formats and Tutorials?
    These resources provides detailed explanations for common questions received from users. Please first go through these resources as listed on the left bar.
  • Have you tried our example data to see if the issue still exists?
    Most of the time, the issue is related to improper data format. Although we try to give informative error messages during data uploading, there are always exceptions. We offered a wide variety of example datasets, please choose the one that matches your data type to see if the issue still appears. Download and open the data in a text editor for details.
  • Did you provide enough details so that the issue can be reproduced?
    Remote troubleshooting requires more information in order to figure out the exact cause of the issue. To save time, please
    1. Indicate which example data you used (or provide a copy of your data);
    2. Document every step performed that will lead to the issue (screenshots may be necessary)
  • Support for new features
    Bugs are usually dealt with immediately (or within 48 hours) once we have received and validated the bug report. New features will be evaluated based on the overall feedback from other users. Top ranked features will be added as minor release (3-month or 6-month period) depending on the available resources.
If you still need help, please send your email with the required information to: jasmine.chong [at] mail.mcgill.ca or jeff.xia [at] mcgill.ca.

Processing ....
Your session is about to expire!

You will be logged off in seconds.

Do you want to continue your session?